Reimagining Corporate Legal Operations for Digital Delivery

This session moderated by Mark Tyndall featuring panelists Adam Becker, Jessica McDonald, and Stacy Walsh; delves into the ways corporate legal departments are reimagining their digital delivery capabilities, focusing on new models, evolving roles, and innovative approaches.

Key Takeaways:

• Legal Ops-Driven Solutions: The delivery of digital solutions should originate from the legal team, driven by the need to solve problems encountered in the delivery of legal services.  

• Problem-Centric Approach: A critical first step is thoroughly understanding and defining the problem before pursuing a technical solution.

• Cross-Functional Collaboration: Effective delivery requires strong collaboration between legal teams, legal operations, and technology teams, with clear communication and aligned priorities.  

• User Experience Focus: Designing solutions with a strong focus on user experience is essential to drive adoption and ensure the solution effectively meets the needs of the end-users.  

• Flexibility and Adaptability: Legal tech solutions should be flexible and adaptable to changing needs, allowing for iteration and continuous improvement.

• No-Code Tools: No-code tools can empower legal teams to build and maintain their own solutions, reducing reliance on IT and increasing agility.  

• Evolving Role of Legal Ops: Legal operations is playing an increasingly strategic role in driving digital transformation within legal departments, requiring skills in innovation, design thinking, and stakeholder management.  

• Generative AI's Influence: While generative AI is a significant topic, it's important to apply it strategically and not view it as a universal solution for all problems.