User-Centric Innovation

This session, moderated by Adam Licht and featuring Floor Blindenbach, Mark Salamon, and Ann Margius, focuses on achieving outcome-driven innovation by ensuring innovation investments, particularly in legal tech, deliver a strong return on investment (ROI).  

Key Takeaways:

• Outcome-Driven Innovation: The session emphasizes that innovation should be measured by its tangible results and ROI, though ROI can be difficult to assess.  

• Understanding Project Failure: The discussion covers the various ways innovation projects can fail, including those that should not have been launched, those that peter out, those with low adoption, and those that exceed time and budget expectations.  

• The Importance of Retrospectives: The value of conducting retrospectives to analyze both successful and failed projects to extract learnings is highlighted.  

• Supporting Project Teams: The session stresses the importance of providing adequate support to project teams, including time, resources, and guidance, to improve the likelihood of success.  

• People, Process, and Technology: The session uses the "people, process, and technology" framework to analyze the factors influencing innovation success.

• The "People" Element: This involves getting the right people engaged, addressing the challenges of involving attorneys, providing incentives, and ensuring clarity in roles and time commitments.

• The "Process" Element: This involves following a structured project process, correctly identifying problems, validating needs, and managing the iterative nature of software development and piloting, including the importance of client feedback.

• The Automated Handbook Builder Example: A real-world example of an automated handbook builder tool is provided to illustrate the application of these principles.